Privacy Policy & Disclaimer
Privacy Policy & Legal Disclaimer
Effective Date: October 15, 2025
Brand: NeatDrive
Website: https://www.neatdrive.ca
1. Introduction
Welcome to NeatDrive.
We value your trust and are committed to protecting your personal information while providing a safe and transparent shopping experience.
By using our website or purchasing our products, you agree to the terms of this Privacy Policy and our related policies (Shipping, Returns, and Terms of Service).
2. Information We Collect
We collect personal information such as:
- Name, shipping address, and contact information
- Payment details (processed securely via Shopify or our payment partners)
- Device and browser information for site functionality and analytics
We do not sell, rent, or trade your personal data to third parties.
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve our website and customer experience
- Send order updates or promotional offers (only if you’ve opted in)
4. Data Security
Your data is securely processed and stored using Shopify’s encrypted platform and trusted payment gateways.
We never store your full credit card information.
5. Product Disclaimer
All products sold through NeatDrive are sourced from trusted third-party suppliers.
While we take every step to ensure product quality and accuracy, minor variations in design, packaging, or performance may occur.
NeatDrive is not liable for:
- Damage caused by misuse, improper installation, or modification of products
- Delays in shipping due to customs or courier issues
- Allergic reactions, sensitivities, or unintended product outcomes
We recommend that customers review all product descriptions and specifications carefully before purchase.
6. Limitation of Liability
To the fullest extent permitted by law, NeatDrive, its owners, and affiliates shall not be held responsible for:
- Any direct, indirect, or incidental damages arising from product use or misuse
- Losses related to delivery delays or failed shipments caused by third-party carriers
- Customer dissatisfaction when a return or refund request is denied under our stated policy
- Our liability is limited strictly to the value of the product purchased.
7. Returns and Refunds
Please review our Shipping & Returns Policy before making a purchase.
We process refunds or replacements only for products that are defective or damaged upon arrival, and only if you contact us within 14 days of delivery.
We do not guarantee returns or refunds for:
- Buyer’s remorse or “change of mind”
- Products damaged due to misuse
- Late delivery caused by external logistics delays
8. Third-Party Services
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products.
Your data may be stored through Shopify’s databases and applications.
You can view Shopify’s privacy terms at https://www.shopify.com/legal/privacy.
9. Cookies
Our website uses cookies to enhance user experience and analyze traffic.
You can disable cookies in your browser settings if preferred.
10. Changes to This Policy
We may update this Privacy Policy at any time without prior notice.
The updated version will always be posted on this page.
11. Contact Information
If you have any questions regarding our Privacy Policy or need help with an order, contact us at:
Email: contact@neatdrive.ca
Business Location: Canada
12. Legal Notice
By purchasing from NeatDrive, you acknowledge and agree that:
- NeatDrive is a retail intermediary and not the manufacturer of products.
- Responsibility for any product defects, misuse, or damages lies with the product manufacturer.
- You release NeatDrive and its owners from any liability beyond the value of your purchase.